Entries by Erik Snijder


RAGged reporting can give clear insight

Reports providing the RAG-status of a project are relatively common. When done correctly this simple way of reporting provides clear insight to anyone who needs it. But it is important to adhere to some simple guidelines when labelling anything Red, Amber or Green. Without agreement on the basics, providing a status report based on RAG is […]

Optimizing your SLA or managing a watermelon

An important part of any sourcing engagement is the Service Level Agreement. The SLA lists the agreed (Key) Performance Indicators and the norm for each to which a vendor should comply. In some cases penalties apply when service levels fall short of the agreed norm. Despite the serious effort usually spent during negotiations into agreeing […]

The eleventh and twelfth commandment

In most countries with a Jewish and/or Christian tradition, the ten commandments are a known entity. These rules were supposedly given by God himself to Moses who subsequently managed to break the stone tablets on which he carved them so he had to do the inscriptions twice. And although we have been comfortable with only […]

Chocolate factory: a filter for consultancy talk

The added value of management consultants lies for a significant part in the fact that they bring real industry knowledge and personal experience to the table addressing your specific challenges. Obviously this is a good thing. But at the end of the day it is not about the generic options that a consultant can provide […]


Time = money?

When someone walks up to you and asks for money what would you do? I’m not talking small change for a street musician. Think about a colleague showing up at your desk asking for an amount of money in the order of your commercial hourly rate. Would you give it straight away? Most likely you […]

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It is all about incentives

Co-workers need to know and understand each other’s drivers or motives. When they don’t the likelihood of successful cooperation is average at best. Nevertheless this is the default cooperation model in many outsourcing engagements: mutual insight in (individual) incentives is rarely a given. The average outsourcing contract usually contains

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First comes curiosity

Any corporation today has a rich portfolio of course material, a focused curriculum for each area of expertise and Training & Development support to guide their employees in becoming highly successful professionals. All prerequisites for continuous learning have been met to ensure their workforce continues to