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Sole sourcing: a win-win-win?

Selecting and contracting an IT or BPO service provider is usually a complex process. It takes significant time and effort from all parties involved. Service providers put in a serious investment with only a limited chance to get a return. For…
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Consumerisation vs. Corporate IT: 1-0

Recently the company I work for introduced Tibbr as an internal Social Network. It is a nice product suite with functionality you would expect in such a platform. We can now chat, blog, set up communities, and exchange ideas online via Tibbr.…
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Utility based pricing: not the holy grail in price models

The price model is an important factor in outsourcing contracts. The overall trend in price models is towards utility based pricing where standardized services have a fixed price. Then the total price of a set of services is calculated by P(rice)…
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A dog called Outlook?!

Sometimes when you see a dog-owner walking in the park, the question arises who is in the lead. Especially children and elderly people can find themselves in challenging situations. Despite the fact that they hold the leash they have only limited…
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The “Baby on board!” sign illustrates that not all information is useful…

In today's traffic you can regularly see cars with a sign stating "Baby on board!". It puzzles me greatly what moves parents to share this type of information with their fellow drivers. I do not intend to discuss whether this information is…
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Are governments the driving force behind innovation?

A friend of mine from India recently forwarded me the story of the successful launching of Mangalyaan. This initiative is part of the Mars Orbiter Mission of the Indian Space Research Organisation (ISRO). The ISRO is the Indian equivalent of…
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It is all about incentives

Co-workers need to know and understand each other's drivers or motives. When they don't the likelihood of successful cooperation is average at best. Nevertheless this is the default cooperation model in many outsourcing engagements: mutual insight…
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What can a paper towel dispenser teach us about testing?

Testing is an important activity in the area of IT. The number of available methodologies, frameworks and models underline the fact that testing makes an impact in today's IT world. That is, if done correctly. In some cases we don't meet the…